We are pleased that you have chosen Helios. While we have the
utmost confidence in all of our UberLux products, if a technical
problem should arise, please observe the information below.
- The warranty period for Helios light panel is 12 months from the invoiced date of purchase.
- It is essential to keep the purchase receipt and original packaging.
- If a problem arises, the first line of action is to contact the merchant (or individual) from whom you purchased your Helios or contact our support team at 317.593.5939 or firstname.lastname@example.org.
- Services under the terms of guarantee can only be completed with a valid purchase receipt.
WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES
SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY,
EXPRESS OR IMPLIED. UBERLUX DISCLAIMS ALL STATUTORY AND IMPLIED
WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND
WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT
PERMITTED BY LAW. INSOFAR AS SUCH WARRANTIES CANNOT BE
DISCLAIMED, UBERLUX LIMITS THE DURATION AND REMEDIES OF SUCH
WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT
UBERLUX’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED
BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY
LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
WHAT IS COVERED BY THIS WARRANTY?
UberLux Inc. (“UberLux”) warrants the UberLux-branded hardware product and
the UberLux-branded accessories contained in the original packaging (“UberLux
Product”) against defects in materials and workmanship when used normally in
accordance with UberLux’s published guidelines for a period of ONE (1) YEAR
(“Warranty Period”) from the date of original purchase by the end-user purchaser.
UberLux’s published guidelines include but are not limited to information contained
in technical specifications, quick start guides, and service communications.
WHAT IS NOT COVERED BY THIS WARRANTY?
UberLux does not warrant that the operation of the UberLux Product will be
uninterrupted or error-free. UberLux is not responsible for damage arising from
failure to follow instructions relating to the UberLux Product’s use.
This Warranty does not apply: (a) to consumable parts, such as power sources, or
LED diodes that are designed to diminish over time, unless failure has occurred
due to a defect in materials or workmanship; (b) to cosmetic damage, including
but not limited to scratches, dents discoloration and chipped powder coating
unless failure has occurred due to a defect in materials or workmanship; (c) to
damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or
other external cause; (d) to damage caused by operating the UberLux Product
outside UberLux’s published guidelines; (e) to damage caused by service
(including upgrades) performed by anyone who is not a representative of
UberLux; (f) to an UberLux Product that has been modified to alter functionality
or capability without the written permission of UberLux; (g) to defects caused
by normal wear and tear or otherwise due to the normal aging of the UberLux
Product, inclusive of damage caused by acetone-based solvents; or (h) if
UberLux receives information from relevant public authorities that the product
has been stolen or you cannot prove in any way that you are the authorized user
of the product (e.g., by presenting proof of purchase).
Before receiving warranty service, UberLux or its agents may require that you
furnish proof of purchase details, respond to questions designed to assist with
diagnosing potential issues and follow UberLux’s procedures for obtaining
Following warranty service your UberLux Product or a replacement device will
be returned to you as your UberLux Product was configured when originally
purchased, subject to applicable updates.
NOTICE: Do not open the UberLux Product. Opening the UberLux Product
invalidates the Warranty and may cause personal injury. Only UberLux certified
personnel are authorized to perform service on this UberLux Product.
WHAT WILL UBERLUX DO IN THE EVENT OF A WARRANTY CLAIM
If, during the Warranty Period, you submit a claim to UberLux in accordance
with this warranty, UberLux will, at its option:
(i) repair the UberLux Product using new or previously used parts that are
equivalent to new in performance and reliability,
(ii) replace the UberLux Product with the same model (or with your consent a
product that has similar functionality) formed from new and/or previously used
parts that are equivalent to new in performance and reliability
When an UberLux Product or part is replaced, any replacement item becomes
your property and the replaced item becomes UberLux’s property.
HOW TO OBTAIN WARRANTY SERVICE
Please access and review the online help resources before seeking warranty service.
If the UberLux Product is still not functioning properly after making use of these
resources, please contact an UberLux representative at email@example.com. An
UberLux representative will help determine whether your UberLux Product requires
service and, if it does, will inform you how UberLux will provide it.
WARRANTY SERVICE OPTIONS
UberLux will provide mail-in warranty service if UberLux determines that your
UberLux Product is eligible for warranty. Once eligibility has been established at
the time of the claim, UberLux will send you prepaid postage and instructions on
how to package your unit for warranty service at a UberLux Repair Service (URS)
location. Instructions may be sent via email or hard copy. When service has been
completed, the URS provider will return the UberLux Product to you. UberLux will
pay for shipping to and from your location if all instructions regarding the method
of packaging and shipping the UberLux Product are followed.
UberLux reserves the right to change the method by which UberLux may
provide warranty service to you, and your UberLux Product’s eligibility to receive
a particular method of service. Service will be limited to the options available
in the country where service is requested. Service options, parts availability and
For additional resources and information, visit www.helios-light.com.
Contact us directly at firstname.lastname@example.org or 317.593.5939
from 8:00am to 5:00pm EST Monday through Friday.
response times may vary according to country. You may be responsible for
shipping and handling charges if the UberLux Product cannot be serviced in the
country it is in. If you seek service in a country that is not the original country
of purchase, you must comply with all applicable import and export laws and
regulations and be responsible for all custom duties, V.A.T. and other associated
taxes and charges. Where international service is available, UberLux may repair
or replace UberLux Products and parts with comparable UberLux Product and
parts that comply with local standards.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT
PERMITTED BY LAW, UBERLUX IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF
WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING
BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR
ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS
OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS;
LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY
INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED
INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY
CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT
ACTS AND/OR OMISSIONS. UBERLUX DISCLAIMS ANY REPRESENTATION THAT IT
WILL BE ABLE TO REPAIR ANY UBERLUX PRODUCT UNDER THIS WARRANTY.
SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.